We are looking for a Customer Success Manager!
Role Overview: The Customer Success Manager will play a pivotal role in identifying key customers, analyzing their needs, and maximizing revenue and profitability. Responsibilities include managing key accounts, fostering long-term client relationships, suggesting solutions, encouraging product upgrades, resolving issues, and acting as a liaison between clients and internal teams. This role involves proactive business development, goal tracking, and collaboration with cross-functional teams.
Essential Duties and Responsibilities:
- Analyze budgets and prepare reports, forecasts, and business plans
- Manage key accounts portfolio, fostering strong, long-term relationships
- Propose solutions to meet client needs and encourage product upgrades
- Handle complaints and problems effectively, acting as a liaison between clients and internal teams
- Identify and approach potential strategic customers
- Monitor sales performance metrics and contribute to sales goals achievement
- Collaborate with various departments, including Sales, Marketing, and Procurement
- Attend sales and marketing meetings, calls, and prepare RFP responses
- Proactively learn about clients' industries, business needs, and cultures
- Assist in creating training courses and educational materials
- Improve onboarding processes to enhance customer experience
Professional Qualifications and Experience:
- 1-3 years of progressive sales experience within translation/interpretation services
- Strong data and analytical skills
- Professional writing skills for Proposals, RFPs, Quotes, and Customer Communication
- People management and leadership skills
- Proven work experience as a Customer Success Manager or similar role
- Key account and sales management skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Highly organized and able to multitask
- Communications or Marketing degree is a plus
- Proficiency in Sales CRM software; experience with Monday software is a plus
Benefits:
- Competitive base salary based on experience and a generous commission plan
- Vacation Paid Time Off
- U.S Holiday Paid Time Off
- Sick Pay Time Off
- Remote work option available anywhere in the U.S. or outside the U.S.
Language Requirements: Fluent in written and spoken English.
About us:
Established 7 years ago, Homeland Language Services has been successfully providing high-quality interpreting and translating services worldwide. We have a large team with 500+ professional interpreters and translators. They have solid experience and professional skills to serve our clients with the best language services in modern fast-paced global business. We offer interpretation and translation services in 100+ languages for different industries.
We invite you to follow the link to Homeland Language Services website to discover more about our company.
We will be happy to welcome you to our team!